Frequently Asked Questions ( FAQs)
Toll free Number 866-532-6748
( 866-jeans4U )
If busy use this little online form and we'll call you! Click here
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Answer:
We have a secure server, which means your personal information
will not be compromised when shopping online with us. We consider your information
confidential and will not be sold or passed on to anyone outside our company.
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Answer:
Free Shipping for All Retail
orders except Scrubwear
shipped to addresses in the United States.
Please Note: Shipping charges apply to wholesale orders.
For all others: We use the rate from the US Postal Priority Mail
service rate calculator. One pair ( 1 ea) of jeans when packaged for shipment weighs about
3 lb.
We ship U.S. Postal Priority
Mail ( 2 Days) in the United States, and
US Postal Domestic Rate Calculator
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Answer: Only on items shipped to
addresses in North Carolina.
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Answer: We will ship within 3-5 working days. After we ship
please allow a shipping time of 3 days for Continental United States and 7 days for all
others.
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How many ways may
I order?
Answer: .
Order
from our retail catalog: We have just added this feature. First, go to our
retail catalog, then when you want to order, just click on the order icon in the row at
the far right. This will take you to the secure order form for that specific item. Fill in
the necessary info and submit.
Use our printable
fax and mail in form: This is for customers who do not want to send their
information over the Internet. Fill in the form online, print, and fax it to us. If you do
not have a fax, you may send the form by US Mail. We verify your credit
card information, pull the order, package your jeans, and ship.
Order wholesale: For
merchants who wish to order in bulk quantities. This is blank order form. Fill in the info
and submit.
Call us directly: We are
open 7 days a week. Our business hours are: Monday-Tuesday 9am-6pm, Wednesday-Saturday
9am-7pm, Sunday 11am-6pm. Our
number is 252-446-0096. Ask for Eddie , Johnny, or Crystal.
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- What is your return and exchange policy?
What is your return and exchange policy? Answer:
Retail items(
Individual) shipped in the contiguous US.
We will exchange or refund the cost of the item(s) purchased within 30 days of being shipped.( You pay shipping to return item(s) back to us). All labels must be intact on garments.
Wholesale items (
Bulk ) and Retail Items ( Individual) shipped outside the contiguous US.
We will exchange or refund the
cost of the item/s purchased minus the shipping costs( You pay shipping back to us). All
labels must be intact on garments. NO REFUNDS OR EXCHANGES are accepted after 10 days
of invoice date. We must be notified within that 10 days that you are returning
merchandise. There is a 25% restocking fee on wholesale( Bulk) items.
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Size Information
About
Ladies lengths:
Ladies jeans normally come in Medium and Long lengths. Some are available in Petites and
are shown in the size block. ( M = Medium, L = Long, P =Petite).
About Mens
lengths:
On waist sizes 30 to 36, lengths come in 30, 32, 34, and 36
On waist sizes 38, 40, and 42; lengths come in 30, 32, and 34
About
Mens waist sizes:
Waist sizes generally come in this range: 29, 30, 31, 32, 33, 34, 36, 38, 40, and
42.
Odd Waist Sizes:
Note: If you wear a 35", 37", 39", or 41" waist, we can measure the
waist on a next larger size that might run small. It takes a little longer, but we do this
as a service to our customers. Just indicate in the "comments" block on the
order form if this is your wish.
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| How
Do I Order?Answer:
Order from our retail
catalog: We have just added this feature. First, go to our retail catalog,
then when you want to order, just click on the order icon in the row at the far right.
This will take you to the secure order form for that specific item. Fill in the necessary
info and submit.
Note: If you are ordering several different items in a day
you may want to use our optional
order form. You may order up to 5 styles on this form.
You will receive a confirmation message
from our customer service department within 24 hours.
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